Pause experiences

In this article...

We'll cover pausing experiences and what happens to your paused experiences after sixty days.

Our recommendations

In the first instance, we recommend pausing any experiences that you no longer want to run live on your site to ensure that the weight of the client-side smartserve script is optimized.

If you are not planning on using the experience again but may well like to use it at a later date as the basis for a new experience, we recommend archiving it. After sixty days, we will automatically do this for you.

Pause a live experience

Irrespective of whether the experience has a scheduled end date, you can pause a live experience at any time.

▸ If your experience doesn't have a scheduled end date/time, simply open your experience from the Live view and select Pause experience

▸ If your experience has a scheduled end date/time, open your experience from the Live view and select Pause experience and then End schedule now:

end-schedule

INFO: When an experience's scheduled end date/time is reached, we will move it into Paused.

Last updated: June 2020
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